FAQ
General
All units are supplied in brand-new condition with original accessories included, unless a specific product title or description explicitly indicates otherwise.
International send-in services are available subject to strict logistical and technical criteria:
Logistical Expenses: All costs, including round-trip shipping via DHL or UPS and all applicable import/export duties, are the sole responsibility of the sender.
Customs Compliance: To ensure successful customs clearance, hardware must be in professional, pristine condition. Substandard or heavily neglected hardware is subject to immediate rejection by customs authorities. No liability is assumed for customs-related delays, seizures, or rejections.
High-level diagnostics and professional restoration efforts are standard; however, the final outcome is strictly determined by the initial state and documented history of the hardware.
Mandatory Technical Disclosure: To facilitate an accurate restoration process, a comprehensive technical history is required for all send-in units. This documentation serves as the primary diagnostic roadmap, detailing:
Failure Incidents: Precise accounts of how and when the hardware malfunctioned.
Prior Interventions: Full disclosure of any previous repair attempts, third-party modifications, or internal tampering.
Realistic Outcomes: Access to a detailed history is essential to guide the engineering process. However, hardware that has sustained irreversible structural damage, severe oxidation, or catastrophic component failure may be deemed beyond the scope of professional restoration. In such cases, the initial diagnostic results will determine if a viable repair is possible.
Reputation is established through consistent community presence and verifiable feedback within the modification scene. Independent reviews and discussions regarding service quality are accessible via external platforms such as Reddit or X (Twitter).
All testimonials displayed on the official website are 100% authentic submissions from a global customer base.
To ensure complete peace of mind, conducting independent research on these community platforms is encouraged before proceeding with a transaction.
For further inquiries or technical support, please submit a detailed request through the official contact portal. All submissions are processed in the order they are received.
NX Products
The pricing of a modified console is a comprehensive valuation that reflects the integration of premium hardware and specialized technical services. A standard breakdown includes the following factors:
Original Hardware Procurement: The cost of a brand-new, authentic console unit.
Specialized Internal Enhancements: The acquisition of high-quality modification hardware (mod-chips/kits) required for advanced functionality.
Professional Micro-soldering & Engineering: Labor-intensive precision work performed under high-power magnification, requiring advanced technical expertise and specialized equipment to ensure long-term reliability.
Software Environment Optimization: Extensive time dedicated to configuring, optimizing, and stress-testing the software environment for peak stability and performance.
Note on External Costs: The listed price covers the hardware and professional modification services only. It does not include destination-specific import duties, VAT, or local taxes. These additional charges are determined by the laws of the recipient’s country and remain the sole responsibility of the purchaser.
Product conditions are classified as follows:
Customized: Units integrated with internal hardware enhancements and specialized software environment optimizations to provide advanced functionality beyond standard retail capabilities.
Stock: Consoles in their original factory configuration, completely unmodified and in the standard manufacturer retail state.
For further technical specifications, please direct inquiries through the official contact channel.
Durability is maintained to original factory standards. Customization represents a professional hardware enhancement engineered for long-term stability and reliability. While every unit is assembled with high-precision standards to maximize longevity, all electronic hardware—whether stock or modified—remains subject to standard operational lifespans and environmental factors.
Hardware modification results in the immediate and permanent voiding of the original manufacturer warranty. Additionally, operational risks—including system-level or account-level restrictions (bans)—are possible if established safety protocols and usage guidelines are not strictly adhered to. Responsibility for maintaining compliance with online service terms lies with the operator.
Consoles are typically sourced from Asian or Japanese regions; however, all hardware is fundamentally region-free, supporting global software and account compatibility. The included power supply units are multi-voltage (100V–240V), ensuring compatibility with global electrical standards.
Depending on the destination country, a passive plug adapter may be required to match local wall outlets.
Power supply units are available in two standard configurations: Type C (EU) or Type A (USA/JAP). While requests for a specific plug type may be submitted during the order process, fulfillment is subject to current inventory availability and is not guaranteed.
No. Consoles are supplied strictly as hardware units. No software, pre-installed games, or pre-loaded digital content are included in any transaction.
Online functionality and the installation of official games are fully supported via the Original Firmware (OFW) or Semi-Stock modes.
Safety Protocol for Online Access: To mitigate the risk of permanent system-level restrictions (bans), it is mandatory that the environment utilized for online services (OFW, Semi-Stock, or SysMMC CFW) remains entirely devoid of unauthorized modifications, pirated content, or unlicensed software.
A thorough verification of the system’s state is required before establishing a connection to official online services.
The installation and execution of game backups and dumps are supported exclusively within the emuMMC environment.
Attempting to install or launch such content on the system’s internal memory (SysMMC) will result in an immediate and permanent console ban.
Customized consoles provide full compatibility for homebrew applications, emulators, and third-party software within the Custom Firmware (CFW) environment.
Wi-Fi signal invisibility is typically a result of regional regulatory channel compliance. Console hardware restricts available wireless channels based on the designated region of origin.
This behavior is a standardized operational characteristic rather than a defect. Configuration of the router to compatible channels is required to resolve detection issues; please consult the technical documentation for specific channel settings.
Bundle purchases are not mandatory, as the use of personal microSD cards is supported.
However, the functionality of a customized console requires a microSD card configured with essential Custom Firmware (CFW) files.
If a personal card is utilized, manual setup and configuration are necessary. Guidance for this procedure is available via the following resource: https://youtu.be/up_sjzKHFeU
Modified consoles are not immune to system-level restrictions. An automated ban is a guaranteed outcome if unauthorized content is present on the SysMMC and initiates communication with official servers while in Semi-Stock or Original Firmware (OFW) modes.
A high degree of technical proficiency and strict adherence to established operational protocols are mandatory to maintain the console’s online safety.
Shipping
Global shipping is available to international destinations worldwide.
All orders are dispatched directly from Indonesia. International logistics are managed via premium carriers to ensure secure and efficient delivery.
Orders are typically dispatched within 1–3 business days following the successful receipt and verification of payment. This timeframe may be adjusted to accommodate the complexities of the hardware modification process or periodic technical maintenance to ensure quality control.
International shipments are handled exclusively by DHL or UPS. Once the package is processed by the carrier, an automated email notification containing the tracking number is issued to the registered email address.
Both DHL and UPS maintain comparable industry standards regarding transit speed and service reliability. Selection is typically determined by regional availability or cost-efficiency at the time of the transaction. Both carriers provide comprehensive real-time tracking for global shipments.
DHL and UPS are the only available shipping options. This restriction is necessitated by national courier policies and international aviation regulations that prohibit the transport of integrated lithium-ion batteries via standard or economy postal services.
Shipping costs are calculated in real-time during the checkout process. Entering a precise delivery address, including the correct postal code and country, is required to generate an accurate quote based on the destination and package specifications.
Shipping is restricted to premium carriers to ensure compliance with international safety standards for electronics with batteries. However, the shipping fees provided during checkout are typically lower than the official retail rates offered directly by DHL or UPS.
Accuracy in address entry is essential, as carriers may apply surcharges for corrections to incorrectly formatted addresses.
International aviation safety regulations strictly limit the quantity of integrated lithium-ion batteries to a maximum of two (2) units per package.
Orders exceeding this limit are processed as separate shipments, each assigned an individual tracking number to ensure regulatory compliance.
If a destination is not available during checkout, it indicates that current carrier services (DHL/UPS) are unable to facilitate delivery to that region due to local restrictions or logistical limitations.
Bypassing these international shipping regulations is not possible.
Comprehensive shipping insurance is included with every order. The level of coverage is directly tied to the total declared value of the shipment, providing protection against loss or damage during transit.
Customs, Duties & Taxes
No. All international orders are processed on a DDU (Delivered Duty Unpaid) basis. Import duties, value-added taxes (VAT), and local customs fees are not collected at the time of purchase. Payment of these charges is the sole responsibility of the recipient upon the arrival of the package in the destination country.
Import tax rates are determined by the local government of the destination country. Compliance with national tax laws and the payment of all applicable duties is a legal requirement for the recipient. For precise estimates, contacting the local customs office or utilizing an online import calculator is recommended.
While requests to adjust the declared value may be considered, such actions are strongly discouraged. Under-declaring a shipment directly limits the available insurance coverage.
In the event of loss or non-delivery, refund eligibility is restricted to the declared amount. Proceeding with a lowered declaration constitutes an explicit acceptance of full financial responsibility for any potential loss.
Compliance with international trade regulations is mandatory. All shipping documentation, including product descriptions and Harmonized System (HS) codes, is accurately generated to reflect the contents of the package. Modifications to this information for the purpose of tax evasion or misclassification are not permitted.
Payment
Multiple secure payment options are available, including credit/debit cards via Xendit.co.id, manual bank transfers through Wise.com, and cryptocurrency via Aurpay.
In the event of a transaction failure using the primary options, manual assistance can be requested. A secondary secure link for credit card or Cash App payments is available as an alternative; however, please note that this third-party method is subject to slightly higher transaction fees.
PayPal is not supported. All transactions must be completed through the integrated secure gateways: Xendit, Wise, or Aurpay.
Transaction declines are typically caused by security filters or international payment restrictions imposed by the issuing bank.Contacting the financial institution to authorize the transaction is recommended.
If the issue persists, alternative payment channels such as Wise.com, cryptocurrency, or a secondary secure payment link are available to complete the order.
All transactions are processed in Indonesian Rupiah (IDR) to maintain compliance with Indonesian financial regulations. For convenience, a currency selector is available at the top-right corner of the page to display estimated prices in USD or other currencies.
Yes. Promotional codes are available upon request. Please inquire through the official contact portal for information regarding current offers and eligibility.
About the Order
Automated email notifications are sent to provide updates as the order progresses. Regular monitoring of the registered email inbox is recommended for the latest status and tracking information.
Order modifications are not permitted once payment is finalized and processing has commenced. To add items to an existing order, please submit a request through the official contact portal for assistance.
Cancellation is permitted for unpaid orders or paid orders that have not yet entered the processing phase. Once processing has commenced, the order is finalized and cannot be canceled. Please submit a formal request through the official contact portal for assistance.
Redundant or unpaid orders can be canceled upon request. To clear unused order history, please submit a formal notification through the official contact portal to facilitate the removal of these entries.
Claim & Warranty
Customized units include a 6-month limited warranty covering professional installation and internal hardware enhancements.
Warranty Protocols:
Shipping Policy: For inspection, initial shipping costs are the responsibility of the owner. If a technical installation defect is verified, return shipping is fully covered, and initial shipping fees may be reimbursed.
Authorized Service: Manufacturer-authorized centers will not accept modified hardware as the original factory warranty is voided upon customization.
Exclusions: Coverage does not apply to issues resulting from physical damage, software bricking, system corruption, or unauthorized hardware tampering.
For technical support or to initiate a claim, please use the official contact portal.
The limited warranty is strictly categorized into technical coverage and specific exclusions to ensure clarity regarding hardware maintenance.
Included in Warranty:
Installation Integrity: Technical defects related to the installation process, such as soldering connectivity.
Component Functionality: Failure or abnormal behavior of the internal enhancement hardware.
Excluded from Warranty:
Physical Damage: Units showing signs of external impact, liquid damage, or structural compromise.
Unauthorized Tampering: Any unit that has been opened, tampered with, or subjected to repair attempts by unauthorized third parties or the owner.
Usage-Related Software Issues: System bricking, OS corruption, or account/console bans resulting from user activity.
Unrelated Hardware Failures: Defects in standard console components that operate independently of the enhancement kit, including but not limited to: WiFi/Bluetooth modules, game card readers, SD card ports, display panels, and battery health.
Accordion Content
To ensure total transparency and confirm the fulfillment of all seller obligations, a comprehensive Quality Assurance (QA) video is recorded for every order before dispatch.
Verification Access:
Notification: A unique YouTube link containing the verification footage is included in the official shipment notification email.
Customer Responsibility: Reviewing this footage upon receipt of the shipment notification is recommended to confirm the unit’s condition and functional status at the point of departure.
The verification video provides definitive proof of:
Functional Validation: A live demonstration of system stability, modification performance, and core features.
Unit Identification: Clear display of the Serial Number and matching Order Number to ensure unit authenticity.
Packaging Integrity: Documentation of all included accessories and the final inventory within the shipping container before it is sealed.
This archival recording serves as the final evidence that all technical and logistical duties have been executed. Any claims regarding pre-existing defects or missing components will be cross-referenced with this footage.
Returns are generally not accepted due to the specialized and customized nature of the hardware. Any exceptions to this policy require prior formal approval.
A thorough review of all order details is essential before finalizing payment to ensure accuracy.
For technical assistance or inquiries regarding a purchased item, please submit a request through the official contact portal.
Liability for the shipment transitions to the carrier once the package is dispatched. Verification of the shipping address is required before finalizing any order to ensure successful delivery.
Lost Package Protocols:
Tracking & Monitoring: Real-time tracking is provided for all shipments via DHL or UPS. Monitoring the progress of the delivery is the responsibility of the recipient.
Carrier Disputes: If a package is marked as delivered but not received, or if it is lost in transit, a formal claim must be filed directly with the respective shipping company (DHL or UPS) using all available tracking evidence.
Non-Accountability: No responsibility is assumed for packages lost, stolen, or misdelivered due to carrier error or incorrect address submission. Consequently, refunds or complimentary replacements are not provided for missing shipments.
Comprehensive shipping insurance is included with every order to ensure protection during transit. Procedures for filing a claim depend on the nature of the issue:
1. Physical Shipping Damage In the event of physical damage upon arrival, a claim must be filed immediately with the respective carrier (UPS or DHL). To facilitate this process, recording an unboxing video and taking high-resolution photographs of the packaging and the unit is mandatory. These documents serve as primary evidence for insurance reimbursement through the carrier.
2. Functional Defects If a unit appears defective despite the recorded Quality Assurance (QA) video provided at dispatch, notification must be submitted through the official contact portal immediately. Every order is cross-referenced with the archival functional demonstration video (sent via YouTube link in the shipping notification) to determine the baseline condition of the hardware.
3. Technical Resolution A commitment to resolving verified technical issues is maintained. If a functional defect is confirmed that was not present during the pre-shipping verification, technical assistance or a restoration plan will be provided accordingly.
No. Cosmetic imperfections to external packaging—including minor dents, bumps, or scratches—do not qualify for a refund, return, or replacement.
The primary purpose of the packaging is to protect the internal hardware during transit.
As long as the unit remains fully functional and undamaged, claims based solely on the condition of the shipping box or console packaging will not be accepted.
For further assistance, please utilize the official contact portal.
Refund eligibility for transit delays is governed by carrier policies and is generally highly restricted.
Standard Exclusions:
Force Majeure: Delays caused by weather conditions, natural disasters, or other circumstances beyond logistical control are not eligible for shipping fee reimbursements.
Recipient-Induced Delays: Refunds are not provided for shipments delayed due to incorrect address entry, incomplete contact information, or rerouting requests initiated after dispatch.
Successful Delivery: Once a package is successfully delivered, shipping charges are considered final and non-refundable, regardless of whether the arrival date exceeds the initial estimate.
For detailed information regarding service guarantees, referencing the specific terms and conditions of the selected carrier (UPS or DHL) is recommended.