Sales
All sales are final, and no returns will be accepted under any circumstances. Please review the item carefully before completing your purchase. If you have any questions about the product, feel free to reach out to us prior to purchasing.
Defective Product
In case you receive a defective product upon opening the package, please contact us immediately and provide a clear unboxing video, photos, and other compelling evidence. Without these required proofs, we will be unable to process any claims or returns. We are committed to resolving the issue promptly, but no returns will be accepted without sufficient evidence.
Warranty
All of our custom consoles include a 6-month limited warranty. If there are any mistakes during installation, like a loose solder connection, we might ask you to send the item to a recommended professional for help. In this case, we will cover all repair costs.
For Unrepairable or Heavily Damaged Items:
- If the item is deemed unrepairable or heavily damaged, we will send you a replacement unit at no additional shipping cost. Please note that we will not require the return of the damaged console.
For Minor Damage:
- In cases of minor damage, we will ask you to send the item to a recommended or preferred technician for repairs. We will cover the associated repair costs.
You can’t take a modified console to an authorized service center for repair because the original warranty is no longer valid.
The warranty does not cover issues caused by the user or the console itself, such as console bricking, physical damage, or a corrupted system/components. Feel free to reach out to us for any assistance or information you may need.
Refund Options
We only offer refunds if the item is found to be defective. To request a refund, the defective item must be returned in its original condition with all accessories included. If the item is missing parts, accessories, or shows signs of tampering or being opened, the refund will not be processed.
Shipping Refund Policy
Refund eligibility for late deliveries varies by courier. Generally, UPS and DHL do not offer refunds for delays due to weather, natural disasters, or other uncontrollable circumstances. Refunds are also not provided for rerouted packages or delays caused by incorrect delivery information. Additionally, shipping charges are non-refundable, even if a package is delivered late. Please review the courier’s specific terms and conditions for more details.
How to Return a Purchased Item
Returning an Incorrect Item
If the item you received isn’t what you ordered, please let us know and send us some evidence like photos or videos
We will send you a return label or offer you a replacement or other possible solution to this matter.
If you need help, feel free to reach out to us at any time.
