Shipping
Where do you ship?
We ship worldwide.
Where are you shipping from?
We are in Indonesia and we ship all the orders from Indonesia.
When will you ship the item after completing the payment?
Once payment is received, we’ll ship the item within 1-3 days.
What shipping method do you use?
We use either DHL or UPS for shipping. Once the item has been shipped, we will notify you via email with a tracking number.
Which shipping courier is better or faster?
Both UPS and DHL offer similar shipping speeds and quality, so you can opt for the most cost-effective shipping option.
Is there any other cheaper shipping method?
I’m sorry to say that UPS or DHL are the only available shipping methods. This is due to the national courier service’s policy prohibiting shipments containing batteries.
How to find the shipping cost to my country?
Please make sure to enter your address accurately when placing an order to receive the correct shipping cost.
Why is the shipping cost to my address so expensive?
We only accept DHL or UPS for shipping. Please double-check your address, zip code, and country to avoid costly errors. Our shipping prices are lower than official UPS/DHL rates.
Payment
How can we pay you ?
We can only offer credit, debit card payment via Xendit.co.id , manual transfer via Wise.com and Cryptocurrency payment via Aurpay
Can we pay you with Paypal?
Unfortunately, we don't accept Paypal. We can only offer credit or debit card payment via Xendit.co.id , manual transfer via Wise.com and Cryptocurrency
Why was my debit or credit card declined while paying for an order?
It’s possible that the problem is related to your bank’s transaction restrictions. To resolve this issue, it’s recommended that you contact your bank or explore alternative payment methods such as direct transfer via wise.com or cryptocurrency via Plisio.net
Why is the currency displayed in the Indonesian Rupiah?
We are in Indonesia, and in compliance with the country’s regulations, we can only receive payments in Indonesian Rupiah. Nevertheless, if you’d like to see the prices displayed in other currencies, such as USD, you may choose the currency option at the top right corner of the page.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
• Email: [email protected]
• Online contact form: https://www.sthetix.info/contact/